Route Package Protection. Route Package Protection is an affordable solution that covers your order in the event it gets lost, stolen, or damaged during transit. As online shopping increases, unfortunately, so do instances of packages being lost or s

<p id="isPasted"><strong>Route Package Protection</strong></p><p><span style="font-size: 14px;">Route Package Protection is an affordable solution that covers your order in the event it gets lost, stolen, or damaged during transit.</span></p><p><span style="font-size: 14px;">As online shopping increases, unfortunately, so do instances of packages being lost or stolen from doorsteps. Route offers &quot;peace of mind&quot; protection for your ergoPouch order, ensuring your package is fully covered.</span></p><p><span style="font-size: 14px;">If any issues arise, Route makes it easy to resolve them in just a few simple steps.</span></p><p><span style="font-size: 14px;"><strong>Please note:</strong> Route Shipping Protection is automatically applied to your order at checkout. If you choose to opt out of this protection, ergoPouch will not be responsible for lost, damaged, or stolen packages.</span></p>

What is Route and why do you recommend this?

When Do I Make a Claim?Lost OrdersAn item is considered lost if it is not reported as delivered. If sufficient time has passed and the expected delivery date has passed, you can file a claim.For domestic orders, claims will be reviewed no earlier tha

<div data-block="true" data-editor="28a8i" data-offset-key="bsncj-0-0" id="isPasted"><div data-offset-key="bsncj-0-0"><span data-offset-key="bsncj-0-0"><span data-text="true"><strong>When Do I Make a Claim?</strong></span></span></div></div><div data-block="true" data-editor="28a8i" data-offset-key="25r48-0-0"><div data-offset-key="25r48-0-0"><span data-offset-key="25r48-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="28a8i" data-offset-key="ai9as-0-0"><div data-offset-key="ai9as-0-0"><span data-offset-key="ai9as-0-0"><span data-text="true"><strong>Lost Orders</strong></span></span></div></div><div data-block="true" data-editor="28a8i" data-offset-key="8ht1c-0-0"><div data-offset-key="8ht1c-0-0"><span data-offset-key="8ht1c-0-0"><span data-text="true">An item is considered lost if it is not reported as delivered. If sufficient time has passed and the expected delivery date has passed, you can file a claim.</span></span></div></div><ul><li data-block="true" data-editor="28a8i" data-offset-key="6me3o-0-0"><div data-offset-key="6me3o-0-0"><span data-offset-key="6me3o-0-0"><span data-text="true">For&#xA0;</span></span><span data-offset-key="6me3o-0-1"><span data-text="true">domestic orders</span></span><span data-offset-key="6me3o-0-2"><span data-text="true">, claims will be reviewed no earlier than&#xA0;</span></span><span data-offset-key="6me3o-0-3"><span data-text="true">7 calendar days</span></span><span data-offset-key="6me3o-0-4"><span data-text="true">&#xA0;and no later than&#xA0;</span></span><span data-offset-key="6me3o-0-5"><span data-text="true">30 calendar days</span></span><span data-offset-key="6me3o-0-6"><span data-text="true">&#xA0;from the last tracking update.</span></span></div></li><li data-block="true" data-editor="28a8i" data-offset-key="b26uk-0-0"><div data-offset-key="b26uk-0-0"><span data-offset-key="b26uk-0-0"><span data-text="true">For&#xA0;</span></span><span data-offset-key="b26uk-0-1"><span data-text="true">international orders</span></span><span data-offset-key="b26uk-0-2"><span data-text="true">, claims will be reviewed no earlier than&#xA0;</span></span><span data-offset-key="b26uk-0-3"><span data-text="true">20 calendar days</span></span><span data-offset-key="b26uk-0-4"><span data-text="true">&#xA0;and no later than&#xA0;</span></span><span data-offset-key="b26uk-0-5"><span data-text="true">30 calendar days</span></span><span data-offset-key="b26uk-0-6"><span data-text="true">&#xA0;from the last tracking update.</span></span></div></li></ul><div data-block="true" data-editor="28a8i" data-offset-key="532uh-0-0"><div data-offset-key="532uh-0-0"><span data-offset-key="532uh-0-0"><span data-text="true"><strong>Damaged Orders</strong></span></span></div></div><div data-block="true" data-editor="28a8i" data-offset-key="3kpil-0-0"><div data-offset-key="3kpil-0-0"><span data-offset-key="3kpil-0-0"><span data-text="true">If your item arrives damaged, unusable, or in unacceptable condition due to shipping, you can file a claim right away.</span></span></div></div><ul><li data-block="true" data-editor="28a8i" data-offset-key="e51mt-0-0"><div data-offset-key="e51mt-0-0"><span data-offset-key="e51mt-0-0"><span data-text="true">Claims for damaged items require&#xA0;</span></span><span data-offset-key="e51mt-0-1"><span data-text="true">photos</span></span><span data-offset-key="e51mt-0-2"><span data-text="true">&#xA0;of the packaging and item(s) and must be filed within&#xA0;</span></span><span data-offset-key="e51mt-0-3"><span data-text="true">15 days</span></span><span data-offset-key="e51mt-0-4"><span data-text="true">&#xA0;from when it was marked as delivered.</span></span></div></li></ul><div data-block="true" data-editor="28a8i" data-offset-key="8l8g8-0-0"><div data-offset-key="8l8g8-0-0"><span data-offset-key="8l8g8-0-0"><span data-text="true"><strong>Stolen Packages</strong></span></span></div></div><div data-block="true" data-editor="28a8i" data-offset-key="f3ok1-0-0"><div data-offset-key="f3ok1-0-0"><span data-offset-key="f3ok1-0-0"><span data-text="true">If your package is marked as &quot;delivered&quot; but you did not receive it, Route will consider it &quot;stolen&quot; and you can file a claim.</span></span></div></div><ul><li data-block="true" data-editor="28a8i" data-offset-key="7fbta-0-0"><div data-offset-key="7fbta-0-0"><span data-offset-key="7fbta-0-0"><span data-text="true">Claims for stolen packages will be reviewed no earlier than&#xA0;</span></span><span data-offset-key="7fbta-0-1"><span data-text="true">5 calendar days</span></span><span data-offset-key="7fbta-0-2"><span data-text="true">&#xA0;and no later than&#xA0;</span></span><span data-offset-key="7fbta-0-3"><span data-text="true">15 calendar days</span></span><span data-offset-key="7fbta-0-4"><span data-text="true">&#xA0;from when it was marked delivered. Route allows 5 days to account for possible delays or missed deliveries.</span></span></div></li><li data-block="true" data-editor="28a8i" data-offset-key="dp4h6-0-0"><div data-offset-key="dp4h6-0-0"><span data-offset-key="dp4h6-0-0"><span data-text="true">Please note, some issues may require a&#xA0;</span></span><span data-offset-key="dp4h6-0-1"><span data-text="true">police report</span></span><span data-offset-key="dp4h6-0-2"><span data-text="true">.</span></span></div></li></ul><div data-block="true" data-editor="28a8i" data-offset-key="bm4cs-0-0"><div data-offset-key="bm4cs-0-0"><span data-offset-key="bm4cs-0-0"><span data-text="true">Route will promptly review your claim, and you can easily track its status at any time.</span></span></div></div>

When do I file a claim with Route (Lost, Damaged & Stolen)?

<div data-block="true" data-editor="6ugki" data-offset-key="3moss-0-0" id="isPasted"><div data-block="true" data-editor="8tbnl" data-offset-key="7jfel-0-0" id="isPasted"><div data-offset-key="7jfel-0-0"><span data-offset-key="7jfel-0-0"><span data-text="true"><strong>How to Track with Route</strong></span></span></div></div><div data-block="true" data-editor="8tbnl" data-offset-key="dsr0j-0-0"><div data-offset-key="dsr0j-0-0"><span data-offset-key="dsr0j-0-0"><span data-text="true">Route is a convenient mobile app that lets you track all your online orders in one place. No more searching through emails for tracking numbers! With Route&#x2019;s dynamic maps and real-time updates, you&#x2019;ll stay informed at every stage of your delivery.</span></span></div></div><div data-block="true" data-editor="8tbnl" data-offset-key="64ah-0-0"><div data-offset-key="64ah-0-0"><span data-offset-key="64ah-0-0"><span data-text="true">The app is available for download on both the&#xA0;</span></span><span data-offset-key="64ah-0-1"><span data-text="true">Android</span></span><span data-offset-key="64ah-0-2"><span data-text="true">&#xA0;and&#xA0;</span></span><span data-offset-key="64ah-0-3"><span data-text="true">Apple</span></span><span data-offset-key="64ah-0-4"><span data-text="true">&#xA0;app stores.</span></span></div></div></div><div data-block="true" data-editor="6ugki" data-offset-key="52lca-0-0"><br></div><p style="text-align: center;"><img src="https://attachments.gorgias.help/Q9r0k7Bmb3E2vg13/hc/gpGJBxpebY6YXZA5/2024100400-f791abb0-f7d8-414c-9513-da8166f117b7-5db2c708-41e4-4070-8117-7530f1608df1.png" class="fr-fic fr-dii"></p><p><br></p>

How do I track my order through Route?

How to Make a Route ClaimFiling a claim is quick and easy! You can submit your shipping insurance claim with just one click through the email Route sends after checkout. Alternatively, you can file your claim directly here - Route Claim.Please have y

<div data-block="true" data-editor="fq16r" data-offset-key="7fkh0-0-0" id="isPasted"><div data-offset-key="7fkh0-0-0"><span data-offset-key="7fkh0-0-0"><span data-text="true"><strong>How to Make a Route Claim</strong></span></span></div></div><div data-block="true" data-editor="fq16r" data-offset-key="952ro-0-0"><div data-offset-key="952ro-0-0"><span data-offset-key="952ro-0-0"><span data-text="true">Filing a claim is quick and easy! You can submit your shipping insurance claim with just one click through the email Route sends after checkout. Alternatively, you can file your claim directly here -&#xA0;</span></span><a href="https://claims.route.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="952ro-1-0"><span data-text="true">Route Claim</span></span></a><span data-offset-key="952ro-2-0"><span data-text="true">.</span></span></div></div><div data-block="true" data-editor="fq16r" data-offset-key="ahd64-0-0"><div data-offset-key="ahd64-0-0"><span data-offset-key="ahd64-0-0"><span data-text="true">Please have your&#xA0;</span></span><span data-offset-key="ahd64-0-1"><span data-text="true">ergoPouch Order Number</span></span><span data-offset-key="ahd64-0-2"><span data-text="true">&#xA0;or&#xA0;</span></span><span data-offset-key="ahd64-0-3"><span data-text="true">Route Order ID</span></span><span data-offset-key="ahd64-0-4"><span data-text="true">&#xA0;ready when completing the claim form.</span></span></div></div>

How do I file a claim with Route?

Route's Terms & Conditions. Route Shipping Protection is a service designed to safeguard your online orders against loss, theft, or damage during transit. By opting for Route at checkout, you can file claims for such incidents, with claims typically

<p id="isPasted"><strong><span style="font-size: 14px;">Route&apos;s Terms &amp; Conditions</span></strong><span style="font-size: 14px;"><br></span></p><p><span style="font-size: 14px;">Route Shipping Protection is a service designed to safeguard your online orders against loss, theft, or damage during transit. By opting for Route at checkout, you can file claims for such incidents, with claims typically reviewed within 24 hours.&#xA0;</span></p><p><span style="font-size: 14px;">For comprehensive details, please refer to Route&apos;s official <a href="https://route.com/terms-and-conditions" rel="noopener" target="_new">Terms&#xA0;and&#xA0;Conditions</a>.</span></p>

What are Route's Terms & Conditions

ergoPouch UK

Route Package Protection is a package protection solution that helps cover your order in the event that it is lost, stolen, or damaged in transit.

Route Package Protection

What Are Your Shipping Fees? Do You Offer Free Shipping?

How do I track my order?

What are your shipping timelines? (How long will it take to deliver my order?)

Can I change my delivery address?

What is your order processing time?

Do I have to pay customs fees?

My order has arrived damaged?

What do I do if my order is Lost in Transit?

I ordered during your sale and my order is delayed, when will this be dispatched?

Shipping & Delivery

My Item is Faulty what can I do?

What if haven't receive my order confirmation?

How can I check my order status?

Missing or Incorrect Item in Your Order?

How do I change or update my order?

Can I Cancel My Order?

There is an issue with the website i can not check out, what can I do?

I’m sending my order as a gift. Can the prices be removed?

Order Assistance

What is your Returns Policy?

How do I make a return?

Returns & Refunds

My promo code is not working, what should I do?

Do You Offer Price Matching?

Discount Code Not Added—Can I Still Get the Sale Price?

Can I use more than one discount code at a time?

How Do I Pay Using a Gift Card or Store Credit?

I missed your sale can I still have the discounted price?

Where can I buy an ergoPouch Gift Voucher?

Promo Codes & Payments

How do I choose the right Sleeping Bag?

Why do you use Organic Cotton?

What is the best way to wash and care for my bag?

Should I choose an sleeping bag with sleeves?

Do I use blankets on top of a Sleeping Bag?

How to dress a baby who has a fever?

What is a TOG?

What can my child wear camping in temperatures below 14 degrees?

Why does my Sleeping Bag has brown stains after washing?

My Sleeping Bag has shrunk what can I do?

My child keeps escaping from their sleeping bag! What can I do?

Do you prioritise weight or length when choosing a baby sleeping bag?

Where are your products manufactured?

What are your zippers made from?

Can I exchange or replace a faulty item if I purchased from another stockist?

Why has my product has faded after washing?

Can pilling occur on your fabrics?

My child suffers from eczema, is ergoPouch suitable for them?

Does the TOG rating change over time?

How should I dress my child when room temperature drops overnight?

Can I wear the sleep suit and sleep onesie in a car seat and stroller?

How do I dress my baby in temperatures of 26°C (79°F) or above?

How many Sleeping Bags do I need?

Why are Natural Fibres so Important?

General Product FAQ's

What is a Cocoon swaddle, and why use one?

How do I use the Cocoon Swaddle?

What is the Difference Between Cocoon Swaddle Bag and a Sleeping Bag?

What size Cocoon Swaddle Bag do I choose?

When do I transition my baby from Swaddle (closed poppers) to Sleeping Bag (open poppers) in the Cocoon?

How Do I Safely Swaddle My Baby?

What’s the difference between a Traditional swaddle wraps and Cocoon Swaddle?

Why is my Baby is trying to escape their Cocoon Swaddle?

Cocoon Swaddle

What is the difference between the Sleeping Bag and a Cocoon Swaddle Sleeping Bag?

How do I know if my child is ready for a Sleeping Bag?

How do I Stop Your Child from Escaping Their Sleeping Bag?

How do I safely transition my baby to arms-out sleeping in a sleeping bag?

Sleeping Bags

What is a Sleep Suit Bag?

Do I use blankets on top of the Sleep Suit Bag?

Can my child walk around in the Sleep Suit Bag?

When do I stop using the Sleep Suit Bag?

Sleep Suit Bag

What is a Sleep Onesie?

Do Your Sleep Onesies Have Foot and Hand Cuffs?

Sleep Onesie

What is a Hip Harness Pouches

Why are there no hip harness cocoon swaddles for 0-3M age range?

Hip Harness Pouches

Pouches

What are Layers?

What are Pyjamas?

Should I Choose Pyjamas or Layers?

How Does the 3-Way Zipper Work on the Long Sleeve Layers?

Layers & Pyjamas

What is a Butterfly Cardi?

Who is the Butterfly Cardi for?

Can I use the Butterfly Cardi over any Swaddle or Sleeping Bag?

How do I use the Butterfly Cardi for transitioning out of a swaddle?

Butterfly Cardi

Can I wear Arm warmers over a Long Sleeve Sleeping Bag?

Arm Warmers

Layers

What is a HugMe Blanket?

What size HugMe Blanket should I buy?

How to use the TOG Guide for HugMe Blanket?

Is the HugMe Blanket safety tested?

Can I use the HugMe Blanket when my baby starts rolling?

Does the HugMe Blanket fit a Snoo Bassinet?

HugMe Blanket

Why is the Organic Toddler Pillow so thin (3cm)?

Toddler Pillow & Case

Bedding Collection

How do I use the White Noise Machine?

Can I leave White Noise on all night?

Is this device low in Electric & Magnetic Fields (EMFs)?

When is a good time to stop using white noise?

My White Noise Won't Charge

Why doesn't my white noise last 48 hours ?

What is White Noise?

What are the Safety Tips for Using White Noise?

Portable White Noise Machine

What age and weight is the Portable Bassinet suitable for?

How much does the bassinet weigh and can I take it on a plane?

Does this come with a stand and can I use it as a co-sleeper?

Can the HugMe Blanket or Fitted Sheets be used with the Portable Bassinet Mattress?