ergoPouch UK

<div data-block="true" data-editor="19n60" data-offset-key="3emld-0-0" id="isPasted"><div data-block="true" data-editor="7ivae" data-offset-key="1l6tu-0-0" id="isPasted"><div data-block="true" data-editor="7ivae" data-offset-key="1l6tu-0-0" id="isPasted"><div data-block="true" data-editor="3190v" data-offset-key="8mg44-0-0" id="isPasted"><div data-offset-key="8mg44-0-0"><span data-offset-key="8mg44-0-0"><span data-text="true">We&#x2019;re Sorry to Hear About Your Experience</span></span></div></div><div data-block="true" data-editor="3190v" data-offset-key="7kg0l-0-0"><div data-offset-key="7kg0l-0-0"><span data-offset-key="7kg0l-0-0"><span data-text="true">While we take great care in inspecting all our items, occasionally a defect may go unnoticed.</span></span></div></div><div data-block="true" data-editor="3190v" data-offset-key="1u0d7-0-0"><div data-offset-key="1u0d7-0-0"><span data-offset-key="1u0d7-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3190v" data-offset-key="9a7a1-0-0"><div data-offset-key="9a7a1-0-0"><span data-offset-key="9a7a1-0-0"><span data-text="true">If you&apos;ve placed an order through our website and received a damaged item, or if you believe your order is faulty, we&apos;re here to assist you in resolving the issue promptly.</span></span></div></div><div data-block="true" data-editor="3190v" data-offset-key="28og1-0-0"><div data-offset-key="28og1-0-0"><span data-offset-key="28og1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3190v" data-offset-key="s65p-0-0"><div data-offset-key="s65p-0-0"><span data-offset-key="s65p-0-0"><span data-text="true">To help us address this as quickly as possible, please email us at&#xA0;</span></span><a href="mailto:cs@ergopouch.co.uk" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="s65p-1-0"><span data-text="true">cs@ergopouch.co.uk</span></span></a><span data-offset-key="s65p-2-0"><span data-text="true">&#xA0;with the following details:</span></span></div></div></div><div data-block="true" data-editor="7ivae" data-offset-key="47jjj-0-0"><br></div><ol><li data-block="true" data-editor="7ivae" data-offset-key="b5b67-0-0" style="font-weight: bold;"><div data-offset-key="b5b67-0-0"><span data-offset-key="b5b67-0-0"><span data-text="true"><strong>Order number or receipt</strong></span></span></div></li><li data-block="true" data-editor="7ivae" data-offset-key="ddji4-0-0" style="font-weight: bold;"><div data-offset-key="ddji4-0-0"><span data-offset-key="ddji4-0-0"><span data-text="true"><strong>Product details (Product Type, TOG, Size, Print)</strong></span></span></div></li><li data-block="true" data-editor="7ivae" data-offset-key="1k75g-0-0" style="font-weight: bold;"><div data-offset-key="1k75g-0-0"><span data-offset-key="1k75g-0-0"><span data-text="true"><strong>Batch number (found on the care tag)</strong></span></span></div></li><li data-block="true" data-editor="7ivae" data-offset-key="a8m9q-0-0" style="font-weight: bold;"><div data-offset-key="a8m9q-0-0"><span data-offset-key="a8m9q-0-0"><span data-text="true"><strong>Photos of the item</strong></span></span></div></li></ol><div data-block="true" data-editor="7ivae" data-offset-key="b65gi-0-0"><div data-offset-key="b65gi-0-0"><span data-offset-key="b65gi-0-0"><span data-text="true">Please ensure <strong>&quot;</strong></span></span><span data-offset-key="b65gi-0-1"><span data-text="true"><strong>Faulty Product</strong></span></span><span data-offset-key="b65gi-0-2"><span data-text="true"><strong>&quot;</strong> is in the subject line.</span></span></div></div><div data-block="true" data-editor="7ivae" data-offset-key="15riu-0-0"><div data-offset-key="15riu-0-0"><span data-offset-key="15riu-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="7ivae" data-offset-key="28vcn-0-0"><div data-offset-key="28vcn-0-0"><span data-offset-key="28vcn-0-0"><span data-text="true">Once we receive this information, we will investigate the issue and work to resolve it as efficiently as possible.</span></span></div></div><div data-block="true" data-editor="7ivae" data-offset-key="2atq6-0-0"><br></div></div></div><p><br></p><p><strong>&#xA0;</strong></p><p><br></p>

My Item is Faulty what can I do?

Order Assistance

What Are Your Shipping Fees? Do You Offer Free Shipping?

How do I track my order?

What are your shipping timelines? (How long will it take to deliver my order?)

Can I change my delivery address?

What is your order processing time?

Do I have to pay customs fees?

My order has arrived damaged?

What do I do if my order is Lost in Transit?

I ordered during your sale and my order is delayed, when will this be dispatched?

Shipping & Delivery

What is Route and why do you recommend this?

When do I file a claim with Route (Lost, Damaged & Stolen)?

How do I track my order through Route?

How do I file a claim with Route?

What are Route's Terms & Conditions

Route Package Protection

What if haven't receive my order confirmation?

How can I check my order status?

Missing or Incorrect Item in Your Order?

How do I change or update my order?

Can I Cancel My Order?

There is an issue with the website i can not check out, what can I do?

I’m sending my order as a gift. Can the prices be removed?

What is your Returns Policy?

How do I make a return?

Returns & Refunds

My promo code is not working, what should I do?

Do You Offer Price Matching?

Discount Code Not Added—Can I Still Get the Sale Price?

Can I use more than one discount code at a time?

How Do I Pay Using a Gift Card or Store Credit?

I missed your sale can I still have the discounted price?

Where can I buy an ergoPouch Gift Voucher?

Promo Codes & Payments

How do I choose the right Sleeping Bag?

Why do you use Organic Cotton?

What is the best way to wash and care for my bag?

Should I choose an sleeping bag with sleeves?

Do I use blankets on top of a Sleeping Bag?

How to dress a baby who has a fever?

What is a TOG?

What can my child wear camping in temperatures below 14 degrees?

Why does my Sleeping Bag has brown stains after washing?

My Sleeping Bag has shrunk what can I do?

My child keeps escaping from their sleeping bag! What can I do?

Do you prioritise weight or length when choosing a baby sleeping bag?

Where are your products manufactured?

What are your zippers made from?

Can I exchange or replace a faulty item if I purchased from another stockist?

Why has my product has faded after washing?

Can pilling occur on your fabrics?

My child suffers from eczema, is ergoPouch suitable for them?

Does the TOG rating change over time?

How should I dress my child when room temperature drops overnight?

Can I wear the sleep suit and sleep onesie in a car seat and stroller?

How do I dress my baby in temperatures of 26°C (79°F) or above?

How many Sleeping Bags do I need?

Why are Natural Fibres so Important?

General Product FAQ's

What is a Cocoon swaddle, and why use one?

How do I use the Cocoon Swaddle?

What is the Difference Between Cocoon Swaddle Bag and a Sleeping Bag?

What size Cocoon Swaddle Bag do I choose?

When do I transition my baby from Swaddle (closed poppers) to Sleeping Bag (open poppers) in the Cocoon?

How Do I Safely Swaddle My Baby?

What’s the difference between a Traditional swaddle wraps and Cocoon Swaddle?

Why is my Baby is trying to escape their Cocoon Swaddle?

Cocoon Swaddle

What is the difference between the Sleeping Bag and a Cocoon Swaddle Sleeping Bag?

How do I know if my child is ready for a Sleeping Bag?

How do I Stop Your Child from Escaping Their Sleeping Bag?

How do I safely transition my baby to arms-out sleeping in a sleeping bag?

Sleeping Bags

What is a Sleep Suit Bag?

Do I use blankets on top of the Sleep Suit Bag?

Can my child walk around in the Sleep Suit Bag?

When do I stop using the Sleep Suit Bag?

Sleep Suit Bag

What is a Sleep Onesie?

Do Your Sleep Onesies Have Foot and Hand Cuffs?

Sleep Onesie

What is a Hip Harness Pouches

Why are there no hip harness cocoon swaddles for 0-3M age range?

Hip Harness Pouches

Pouches

What are Layers?

What are Pyjamas?

Should I Choose Pyjamas or Layers?

How Does the 3-Way Zipper Work on the Long Sleeve Layers?

Layers & Pyjamas

What is a Butterfly Cardi?

Who is the Butterfly Cardi for?

Can I use the Butterfly Cardi over any Swaddle or Sleeping Bag?

How do I use the Butterfly Cardi for transitioning out of a swaddle?

Butterfly Cardi

Can I wear Arm warmers over a Long Sleeve Sleeping Bag?

Arm Warmers

Layers

What is a HugMe Blanket?

What size HugMe Blanket should I buy?

How to use the TOG Guide for HugMe Blanket?

Is the HugMe Blanket safety tested?

Can I use the HugMe Blanket when my baby starts rolling?

Does the HugMe Blanket fit a Snoo Bassinet?

HugMe Blanket

Why is the Organic Toddler Pillow so thin (3cm)?

Toddler Pillow & Case

Bedding Collection

How do I use the White Noise Machine?

Can I leave White Noise on all night?

Is this device low in Electric & Magnetic Fields (EMFs)?

When is a good time to stop using white noise?

My White Noise Won't Charge

Why doesn't my white noise last 48 hours ?

What is White Noise?

What are the Safety Tips for Using White Noise?

Portable White Noise Machine

What age and weight is the Portable Bassinet suitable for?

How much does the bassinet weigh and can I take it on a plane?

Does this come with a stand and can I use it as a co-sleeper?

Can the HugMe Blanket or Fitted Sheets be used with the Portable Bassinet Mattress?

My Item is Faulty what can I do?Updated 3 months ago