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Order Assistance
Faulty Item or unsure of anything from your order or would like to make changes, let us help you!
What if haven't receive my order confirmation?
What if I haven’t received my order confirmation?. Thank you so much for your order and for supporting us!. Once your purchase is complete, you should receive a confirmation email with your order number and details. If you haven't received it yet, pl
How can I check my order status?
Where is my order?. Once your parcel leaves our warehouse, we will send you a shipping confirmation email containing your tracking information. This will allow you to check the status of your shipment at any time. Physical goods/orders are shipped fr
Missing or Incorrect Item in Your Order?
Missing an item from your order?. We understand how frustrating it can be when things don’t go as expected. While our warehouse team takes great care to minimise picking errors, occasionally, mistakes do happen. We recommend reviewing your order conf
How do I change or update my order?
Need to Change Your Order?. Please contact our customer service team as soon as possible regarding your request to change your order. While we cannot guarantee that we'll be able to make changes, we will do our best to accommodate your request, depen
Can I Cancel My Order?
Need to Cancel Your Order?If you need to cancel your order, please contact us as soon as possible. Please note that while we will make every effort to cancel your order, we cannot guarantee that we will be able to do so in time. If your order is pack
There is an issue with the website i can not check out, what can I do?
Experiencing Issues While Ordering?. We’re sorry to hear that you’re having trouble placing an order on our website. We understand how frustrating this can be, and we’d love to help resolve it. Before reaching out, here are a few things you can try:.
I’m sending my order as a gift. Can the prices be removed?
Sending as a gift?. When sending orders, we include a packing list that does not display any prices, so you don’t need to worry about price information being shared with the recipient.