All Product related enquiries relating to Size & Safety, Material and Care, Tips and Advise

General Product FAQ's

From Cocoon Swaddle Bags, Sleeping Bags, Sleep Suit Bags, and Sleep Onesies, We have a sleep pouch for every milestone your baby will go through in the first 6 years of their life.

Pouches

From Layers to Pyjamas, Bodywear, Butterfly Cardi and Arm Warmers. Mix and match our TOG-rated Layers, designed to be worn underneath our Pouches.

Layers

From HugMe Blankets and Fitted Sheets  to  Pillows. Our Bedding Collection is designed to support transitions on your sleep journey in the first five years.

Bedding Collection

Portable White Noise Machine, and Window Blockout. A range of cleverly designed sleep tools and furniture that can be used in your little one's room to help with sleep challenges and transitions.

Nursery

ergoPouch UK

All product-related questions, including how to use, Size & safety and information on TOGS

Product FAQs

What Are Your Shipping Fees? Do You Offer Free Shipping?

How do I track my order?

What are your shipping timelines? (How long will it take to deliver my order?)

Can I change my delivery address?

What is your order processing time?

Do I have to pay customs fees?

My order has arrived damaged?

What do I do if my order is Lost in Transit?

I ordered during your sale and my order is delayed, when will this be dispatched?

Shipping & Delivery

What is Route and why do you recommend this?

When do I file a claim with Route (Lost, Damaged & Stolen)?

How do I track my order through Route?

How do I file a claim with Route?

What are Route's Terms & Conditions

Route Package Protection

My Item is Faulty what can I do?

What if haven't receive my order confirmation?

How can I check my order status?

Missing or Incorrect Item in Your Order?

How do I change or update my order?

Can I Cancel My Order?

There is an issue with the website i can not check out, what can I do?

I’m sending my order as a gift. Can the prices be removed?

Order Assistance

What is your Returns Policy?

How do I make a return?

Returns & Refunds

My promo code is not working, what should I do?

Do You Offer Price Matching?

Discount Code Not Added—Can I Still Get the Sale Price?

Can I use more than one discount code at a time?

How Do I Pay Using a Gift Card or Store Credit?

I missed your sale can I still have the discounted price?

Where can I buy an ergoPouch Gift Voucher?

Promo Codes & Payments

How do I choose the right Sleeping Bag?

Why do you use Organic Cotton?

What is the best way to wash and care for my bag?

Should I choose an sleeping bag with sleeves?

Do I use blankets on top of a Sleeping Bag?

How to dress a baby who has a fever?

What is a TOG?

What can my child wear camping in temperatures below 14 degrees?

Why does my Sleeping Bag has brown stains after washing?

My Sleeping Bag has shrunk what can I do?

My child keeps escaping from their sleeping bag! What can I do?

Do you prioritise weight or length when choosing a baby sleeping bag?

Where are your products manufactured?

What are your zippers made from?

Can I exchange or replace a faulty item if I purchased from another stockist?

Why has my product has faded after washing?

Can pilling occur on your fabrics?

My child suffers from eczema, is ergoPouch suitable for them?

Does the TOG rating change over time?

How should I dress my child when room temperature drops overnight?

Can I wear the sleep suit and sleep onesie in a car seat and stroller?

How do I dress my baby in temperatures of 26°C (79°F) or above?

How many Sleeping Bags do I need?

Why are Natural Fibres so Important?

What is a Cocoon swaddle, and why use one?

How do I use the Cocoon Swaddle?

What is the Difference Between Cocoon Swaddle Bag and a Sleeping Bag?

What size Cocoon Swaddle Bag do I choose?

When do I transition my baby from Swaddle (closed poppers) to Sleeping Bag (open poppers) in the Cocoon?

How Do I Safely Swaddle My Baby?

What’s the difference between a Traditional swaddle wraps and Cocoon Swaddle?

Why is my Baby is trying to escape their Cocoon Swaddle?

Cocoon Swaddle

What is the difference between the Sleeping Bag and a Cocoon Swaddle Sleeping Bag?

How do I know if my child is ready for a Sleeping Bag?

How do I Stop Your Child from Escaping Their Sleeping Bag?

How do I safely transition my baby to arms-out sleeping in a sleeping bag?

Sleeping Bags

What is a Sleep Suit Bag?

Do I use blankets on top of the Sleep Suit Bag?

Can my child walk around in the Sleep Suit Bag?

When do I stop using the Sleep Suit Bag?

Sleep Suit Bag

What is a Sleep Onesie?

Do Your Sleep Onesies Have Foot and Hand Cuffs?

Sleep Onesie

What is a Hip Harness Pouches

Why are there no hip harness cocoon swaddles for 0-3M age range?

Hip Harness Pouches

What are Layers?

What are Pyjamas?

Should I Choose Pyjamas or Layers?

How Does the 3-Way Zipper Work on the Long Sleeve Layers?

Layers & Pyjamas

What is a Butterfly Cardi?

Who is the Butterfly Cardi for?

Can I use the Butterfly Cardi over any Swaddle or Sleeping Bag?

How do I use the Butterfly Cardi for transitioning out of a swaddle?

Butterfly Cardi

Can I wear Arm warmers over a Long Sleeve Sleeping Bag?

Arm Warmers

What is a HugMe Blanket?

What size HugMe Blanket should I buy?

How to use the TOG Guide for HugMe Blanket?

Is the HugMe Blanket safety tested?

Can I use the HugMe Blanket when my baby starts rolling?

Does the HugMe Blanket fit a Snoo Bassinet?

HugMe Blanket

Why is the Organic Toddler Pillow so thin (3cm)?

Toddler Pillow & Case

How do I use the White Noise Machine?

Can I leave White Noise on all night?

Is this device low in Electric & Magnetic Fields (EMFs)?

When is a good time to stop using white noise?

My White Noise Won't Charge

Why doesn't my white noise last 48 hours ?

What is White Noise?

What are the Safety Tips for Using White Noise?

Portable White Noise Machine

What age and weight is the Portable Bassinet suitable for?

How much does the bassinet weigh and can I take it on a plane?

Does this come with a stand and can I use it as a co-sleeper?

Can the HugMe Blanket or Fitted Sheets be used with the Portable Bassinet Mattress?