Can I exchange or replace a faulty item if I purchased from another stockist?Updated 2 months ago

Purchases through Other Retailers

We’re Sorry to Hear About Your Experience

While we take great care in our quality control, we understand that, on occasions, a faulty item may go unnoticed and end up in your hands.

If you purchased this product from one of our partner retailers (such as Amazon UK.), please contact them directly to process your claim. As your purchase was not made through our website, we don’t have access to your order or transaction details, and unfortunately, we’re unable to process the claim on our end.

Please note that we operate independently from other retailers, and each retailer has its own returns policy.

By reaching out to the retailer, they’ll be able to assist you with your claim. If there’s anything else we can assist with, please don’t hesitate to get in touch.