Why has my product has faded after washing?Updated 2 months ago
Our fibres are dyed using water-based inks, making them non-toxic for your child's skin and more environmentally friendly. Our organic cotton is free from harsh chemicals, and we avoid chemical bleaching or using strong chemicals to bind dye to the fabric. While fading is not a common issue, darker colors can occasionally experience some color loss due to variations in color fastness.
Rest assured, this fading does not affect the safety, performance, or warmth of the product.
Please note that this is a rare occurrence and typically only affects a small batch of fabric. We work closely with our manufacturer to address any such issues and maintain the high standards we expect for both our products and customers.
If you need further assistance, please email [email protected] with the following information to help us assist you:
- A receipt or ergoPouch order number
- Product details (Type, TOG, Size, Print)
- Confirmation if the item has been washed
- Batch number (found on the care instructions tag on the collar)
- Photos of your item